Smart Services 2007

Hello Readers

Lately I have been reading/hearing a lot of the new concept "Smart Services".
It is slowly seeming to be such as a generic term like "Supply or Value Chain" which was buzz word in 1998. I remember back in 1999 where we would be telling clients how to apply supply chain concepts to better their businesses, clients would go huh? but my situation is unique/different.

Hence to ensure we can apply right supply chain concepts to right specific situations, we came up with a 2Dimensional matrix breaking every products sold into "Functional and Innovative "products". This helped us realize/categorize what is "the right supply chain for the companies".
Why? As
Functional products had predictable demand and hence required Efficient supply chain, so responsive supply chain won't work whereas
Innovative products had unpredictable demand and hence required Responsive supply chain and making supply chain efficient won't work.

So strategies to execute both varied dramatically.

I may be wrong, but as i read more and more on Smart Services, i am thinking can we break it down into something which will make more sense when individual companies try to think/apply "Smart Services" to their situations. So i thought let me open this dialogue with my readers . Any thoughts on how we could start to think and categorize "Smart Services" if possible at all?

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